Europe privacy policy preview

For individuals outside the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.At OpenAI, our mission is to ensure that artificial general intelligence benefits everyone. We build tools like ChatGPT to help people learn, create, and solve problems. We at OpenAI (together with our affiliates, “OpenAI”, “we”, “our” or “us”) are committed to respecting your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you, and how we use it when you use our website, applications, and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.For information about how we collect and use training information to develop our language models that power ChatGPT and other Services, and your choices with respect to that information, please see this policy as well as this help center article(opens in a new window).1. Personal Data we collectWe collect personal data relating to you (“Personal Data”) as follows:Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history, (collectively, “Account Information”). Some of our Services may also allow you to upload a profile picture, a username, or other information as part of your Account Information. User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload, such as files(opens in a new window), images(opens in a new window), audio and video(opens in a new window), and data from connected services(opens in a new window), depending on the features you use. Some of our Services allow you to interact with other users, such as post, comment, or send messages, and we treat those interactions as Content, too.Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).Contact Data: If you choose to connect your device contacts, we upload information from your device address books and check which of your contacts also use our Services. If any of your contacts aren’t yet using our Services, we’ll update you if they sign up for our Services later. Learn more(opens in a new window) about connecting your contacts and how we use uploaded contact information(opens in a new window) of people who don’t use our Services.Other Information You Provide: We collect other information that you provide to us, such as when you participate in our events or surveys, or when you provide us or a vendor operating on our behalf with information to establish your identity or age (collectively, “Other Information You Provide”).Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services. Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback to a model response, the people with whom you interact, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection. For Free(opens in a new window) and Go(opens in a new window) users, we also collect information about your ads history and interests, such as the types of ad content that you view or engage with. If you use the in-app browser we may also collect your browser data according to your controls and use of the service.  Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device’s GPS.Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you’re not logged in, or to assist with authentication and customer support. For details about our use of cookies, please read our Cookie Notice.Information We Receive from Other Sources: We receive information from other sources, such as our trusted security and safety partners to protect safety and prevent fraud, abuse, and other threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.We receive information from advertisers and other data partners, which we use for purposes described in this Policy including to help us measure and improve the effectiveness of our Services, including to help us show more relevant ads to Free and Go users on our Services. For example, we could receive information about purchases you make from these advertisers.We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services. For more information on the sources of information used to develop the models that power ChatGPT and other Services, please see this help center article(opens in a new window).2. How we use Personal DataWe use Personal Data for the following purposes:To provide, analyse, and maintain our Services, for example to respond to your questions for ChatGPT;To improve and develop our Services and conduct research, for example to develop new features;To personalize and customize your experience across our Services, for example to provide you with more relevant Content;For Free and Go users, to the extent it is available to you, to personalise the ads you see on our Services (subject to your choices and controls), and to measure the effectiveness of ads shown on our Services. Learn more(opens in a new window) about ads on our services;To communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services;Identify your contacts who use our Services when you choose to connect your contacts and update you if they join our Services later;To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services, including by monitoring any Content submitted or exchanged on our platforms (learn more here); andTo comply with legal obligations and to protect the rights, privacy, safety, or property of our users, OpenAI, or third parties, for instance to prevent harm to you or others, or to estimate your age to give you an age-appropriate experience.We also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.As noted above, we may use Content you provide us to improve our Services, for example to train the models that power ChatGPT. Read our instructions(opens in a new window) on how you can opt out of our use of your Content to train our models.3. Disclosure of Personal DataWe disclose your Personal Data in the following circumstances:Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety services, email communication software, web analytics services, payment and transaction processors, search and shopping providers, and information technology providers. We also work with service providers who help us with age and identity verification, and you can learn more here(opens in a new window). Based on our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and